FAQs

Can I pay my bill on line?
Yes, online bill pay is available for this division. Click here to pay your bill.

What do I need to do to start service or get a price quote?
Starting service is easy. Simply call us today at (877) 698-7274 Our friendly customer service representatives will help get your service started.

What is your holiday schedule?
To acknowledge these holidays and to allow our employees to spend time with their families we do not provide service on…
     • New Years Day
     • Memorial Day
     • July 4
     • Labor Day
     • Thanksgiving
     • Christmas

What happens when my home service day falls on a holiday?
As a general rule, holidays push our pickup schedules back one day. For example, if a holiday falls on a Monday, Monday's routes will be run on Tuesday, Tuesday's routes on Wednesday, and so forth through Saturday.

What time does the trash have to be out at the curb?
All refuse must be placed at the curb by 6:00 a.m. on your collection day.

Is my recycling material collected on the same day as the trash?
In most instances, yes, however there are a very small number of customers who may have a different recycle day. Please contact customer service at (877) 698-7274 to verify.

What do you accept for curbside recycling?
Acceptable
     • Aluminum and metal cans (labels do not have to be removed)
     • Plastic #1
     • Plastic #2
     • Plastic #3
     • Plastic #4
     • Plastic #5
     • Plastic #6
     • Plastic #7
     • Newspaper (Please bundle or tie)
     • Corrugated Cardboard/box board (i.e. cereal, soda, beer type packaging).
     • Magazines
     • Glass

Unacceptable
     • Building Materials or scrap metal
     • Waxed paper
     • Window glass, light bulbs or ceramics
     • Light bulbs
     • Ceramic dishes
     • Cookware
     • Plastic or wax coated paper (milk cartons)
     • Hardcover books
     • Styrofoam

Does the trash inside the cart have to bagged?
Yes. All trash must be bagged and placed inside the toter (if applicable) or your own personal trash cans. If you do not use trash cans please make sure your bagged trash is securely prepared.

In my neighborhood you have gone to every other week automated recycling. I am afraid I will not be able to recycle as much as before.
Studies have proven that if you have a bigger container, people recycle more. Our new containers hold more and are much easier to take to the curb. By recycling, we are helping to conserve energy, save our natural resources and reduce waste going into landfills. In this case, more is better.

When will you pick up my bagged leaves?
We will pick up leaves starting April 1 through November 30 for individual subscription accounts. If you are in a city or town where you pay for your trash service through you taxes, please contact your city or town for leaf removal instructions. When the dates for 2011 are known, this section will be updated.

All yard waste must be in biodegradable paper lawn and leaf bags. Yard Waste service is not available in all areas. Contact customer service at (877) 698-7274 to inquire about specific areas.

What will you not pick up?
We will not pick up
     • flammable products
     • oil
     • tires
     • animal carcasses
     • manure
     • tree stumps
     • dirt
     • stone
     • rock
     • brick
     • lead, acid/wet cell batteries
     • railroad ties
     • toxic materials
     • bio-hazardous materials or waste
     • propane/oxygen/helium tanks
     • items containing gas or oil
     • explosives
     • live ammunition or weapons
     • large amounts of animal waste
     • oversized brush, (longer than 4 feet in length or 6 inches in diameter)
     • bags weighing more than 50 pounds

…or any items that cannot be safely loaded by our crews for removal or any items that may damage our hauling equipment

Do you take large items and when?
Please call our office 24 hours in advance of your pickup day to schedule all large items at (877) 698-7274 . For appliances, metal, or heavy items we will service with a different vehicle. There is a nominal fee for the special pickup based on the type of item. Prices begin at $10.00.

When will you pick up my yard debris?
All yard waste to be collected must be prepared accordingly and placed to the curb for collection.

• Brush and limbs must be cut into 4-foot lengths, bundled with rope or twine and should not exceed 50 pounds.
• Tree limbs that are larger than 2 inches in diameter and 4 feet in length will not be collected.

I have heard various names for your company. Why is that?
Republic Services is a leading provider of solid waste collection, transfer, recycling and disposal services. Our local divisions operate under a variety of names. But, regardless of the name, we are all operating under the same mission—to provide our customers with service that exceeds their highest expectations.

Where do you provide services?
We operate approximately 400 local hauling divisions nationwide, including in Michigan.

Republic Services of Grand Rapids
2471 Wilshere
Jenison, MI 49429

Republic Services of Muskegon
2611 Olthoff Dr
Muskegon, MI 49442